Customer Self-Service Portal / VMware

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  • portfolio image
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Roles & Responsibilities:
Art Direction, UI/UX, Testing, Storyboarding
Artifacts & Deliverables:
Hi-Fidelity Mock-Ups, UX Documents (Wireframes, User flows, Taxonomies), Style Guide, Storyboards

Working with Deloitte Digital, I helped VMware dramatically change its daily interactions with over 800,000 customers and partners via the My VMware customer self-service portal. Working with cross-functional teams spanning VMware and Deloitte Consulting, I designed, tested and refined the My VMware user interface and user experience. The end-result unified once disparate, complicated interactions surrounding license keys, support requests, contracts, and other information into a single, intuitive brand experience.

My VMware, License Key Management
VMware Style Guide, License Key Management
My VMware, Downloads
VMware Style Guide, Page Examples
My VMware Style Guide, Grids
My VMware Style Guide, Badges