Customer Self-Service Portal / VMware
Roles & Responsibilities:Art Direction, UI/UX, Testing, Storyboarding
Artifacts & Deliverables:Hi-Fidelity Mock-Ups, UX Documents (Wireframes, User flows, Taxonomies), Style Guide, Storyboards
Working with Deloitte Digital, I helped VMware dramatically change its daily interactions with over 800,000 customers and partners via the My VMware customer self-service portal. Working with cross-functional teams spanning VMware and Deloitte Consulting, I designed, tested and refined the My VMware user interface and user experience. The end-result unified once disparate, complicated interactions surrounding license keys, support requests, contracts, and other information into a single, intuitive brand experience.